FAQ

Absolutely! If you need us to delay your shipment, please reach out to us immediately. The sooner we receive your request, the better we can ensure that your order is processed according to your schedule. You can contact us through our chat feature or by email to arrange for a postponed shipping date.

Our current shipping carrier is UPS. We have chosen UPS for their reliability and efficiency in delivering our products. Please note that at this time, we are unable to accommodate special requests for alternative carriers. We are always looking to improve our service, and should we begin shipping with any other carriers in the future, we will update this information accordingly.

After placing your order, you will receive a tracking number sent to the email address you provided at checkout. This tracking number is typically sent within 1-3 days of placing your order. Please note that it usually takes about 24-48 hours for the tracking information to update once you've received your tracking number.

Yes, you can ship your order to multiple addresses. To facilitate this, please send us a message via our chat feature or email us with the details of the multiple addresses. We will then add a note to your order to ensure it is shipped to the different specified addresses. To best accommodate your request, we ask that you notify us of the different addresses as soon as possible. Our team typically begins selecting and preparing your plants for shipping within 24-48 hours of receiving the order.

We currently ship to 48 states within the United States, with the exception of Alaska and Hawaii. Additionally, we do not ship to American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, and the U.S. Virgin Islands. Our goal is to provide a wide range of landscaping plants, trees, and houseplants to as many customers as possible within the continental U.S., ensuring quality and timely delivery directly to your doorstep.

Your order will typically ship within 1-3 business days, as we strive to dispatch orders as quickly as possible. Please note that we do not ship on weekends or major holidays. Additionally, in cases of inclement weather, we may postpone shipping to ensure the quality and safety of your plants. Our commitment is to deliver your plants in the best condition, and sometimes this means waiting for better weather conditions. Thank you for your understanding and patience as we work to bring you the best service possible.

If your box arrives damaged, we recommend refusing the delivery if possible. This allows the package to be returned directly to us. If refusing the delivery isn't an option, and upon opening the package you find that your plants are severely damaged, please email us immediately at conatct@as4lessgardencenter.com with pictures of the damage. This will help us to quickly start a claim with our shipping partner and address the issue. It's important to document the condition of both the box and the plants upon arrival, as this information is crucial for processing your claim. We understand the disappointment of receiving damaged plants, and we are committed to resolving such issues promptly and satisfactorily.

If you've accidentally entered the wrong shipping address, please contact us as soon as possible. We process orders quickly, usually within 24-48 hours, so it's essential to reach out to us immediately to make any necessary changes. The fastest way to get in touch is through the chat feature on our website. Please note that once an order has been shipped, we are unable to make any changes to the shipping address. Your prompt action is crucial for ensuring that your plants and trees reach the correct destination.

Unfortunately, we are unable to ship to PO boxes. Our shipping methods require a physical address to ensure that your plants and trees are delivered safely and efficiently. We recommend providing a residential or business address where someone can receive the package directly.

If you need your order much sooner, please contact us via our chat feature. We understand that sometimes orders are for special occasions or gifts, and we'll do our best to accommodate your needs. Unless you are located in the South Florida Metroplex, we may be unable to accommodate for same day delivery. For next day shipping or 2-day expedited shipping with UPS, please be aware that there will be an additional charge. The rates for expedited shipping depend on the destination of the order. Our team will assist you with the details and provide you with the necessary information to make an informed decision. We're here to help ensure your order arrives when you need it.

We have perfected our process for shipping plants and trees. Check out this quick video showing how we pack your plants for a safe journey.

If your package is marked as delivered but you haven't received it, it's important to first check with UPS, as they typically provide an image as proof of delivery. Sometimes our shipping partners may mark a package as delivered before it has actually been received, or it could have been delivered to a neighbor by mistake. In many cases, packages do show up within 48 hours of being marked as delivered. We ask that you please wait for this period. If, after 2 days, you still haven't received your package, please contact us at contact@as4lessgardencenter.com We will assist you with filing a claim and arranging for a replacement. Your satisfaction is important to us, and we'll do our best to resolve this issue promptly.

No, you do not need to be present to receive your package or sign for it. However, we do recommend that someone opens the boxes on the day they are delivered. This is important for the well-being of your plants, as it gives them a chance to get a breath of fresh air and a drink of water after their journey. Promptly unboxing and caring for your plants upon arrival helps ensure they remain healthy and vibrant. If you have any further questions or need guidance on plant care after delivery, please feel free to reach out to us.

We are proudly located in a suburb of Miami, Florida. All of our orders are shipped directly from our fulfillment center here. Our Miami location offers a unique advantage, as being centrally located allows us to minimize shipping times as much as possible. This strategic positioning helps us efficiently reach customers on both the east and west coasts, ensuring that your plants and trees are delivered swiftly and in great condition.

If you receive notification that your order has been delayed in transit, we ask that you wait at least 48 hours for an update. Shipping delays can sometimes resolve themselves within this timeframe. However, if after 2 days your shipment is still delayed, please contact us at contact@as4lessgardencenter.com It's important for us to be notified of any extended delays so that we can reach out to our shipping partner if necessary and take appropriate action. We understand the inconvenience caused by delays and will do our best to ensure your order gets to you as soon as possible. Your patience and understanding in these situations are greatly appreciated.

Our shipping is currently offered at a flat rate of $29.95. However, we are pleased to offer free shipping on orders over $200. This is part of our commitment to providing value and convenience to our customers. Additionally, we occasionally run special promotions that include free shipping. To stay informed about these promotions, we recommend joining our email list. By subscribing, you'll be among the first to know when we have a free shipping promotion, along with other exciting updates and offers from AS4Less Garden Center. Joining our email list is a great way to stay connected and make the most of your shopping experience with us.

While we wish we could guarantee delivery dates, unfortunately, we can't control the exact time of delivery. You will receive an estimated delivery date via the tracking link, usually within 24-48 hours after your package ships. We can try to accommodate requests to ship by a certain date, but please be aware that these are estimates and cannot be guaranteed. Thank you for understanding as we strive to deliver your order as promptly as possible.

The transit time for your order can vary depending on your location. For orders shipped to Washington, Oregon, California, Arizona, and the far northeast regions, transit times may take 3-5 days. In other areas, the transit typically takes about 2-3 days. For our customers within our home state of Florida, deliveries usually take 1 day or less. Keep in mind, during inclement weather, we may postpone shipping to ensure the health and safety of your plants.

We totally understand that plans can change, and we will do our very best to accommodate any cancellations or adjustments to your order. However, please be aware that if you need to make any changes, it's important to do so within 12 hours of placing your order to avoid any extra charges. After this 12-hour window, our team is likely already in the process of selecting the perfect items for you and preparing everything for shipment. If your order has already been fulfilled, please note that a re-stocking fee of 25% of your order value will apply. Once your order has been shipped, we are unable to cancel it. By placing an order with us, you agree to these terms.

Absolutely! If you need us to delay your shipment, please reach out to us immediately. The sooner we receive your request, the better we can ensure that your order is processed according to your schedule. You can contact us through our chat feature or by email to arrange for a postponed shipping date.

We do not accept returns due to the delicate nature of our plants and trees. However, if your plant or tree arrives severely damaged, or if you received the wrong plant, we urge you to send us pictures as soon as possible at contact@as4lessgardencenter.com Our team will assess the situation promptly upon receiving your email. It's important to note that plants or trees being slightly shorter than expected do not qualify as damaged and, therefore, cannot be returned. Learn more about our return policy here.